Linux web hosting FAQ's

My CGI scripts are not working!
There are several reasons why your CGI script is not working: -You have uploaded your CGI script in BINARY mode. -Please use ASCII mode when uploading your CGI scripts. -Your file permisions on your script have not been set. You must change the file permissions on any CGI programs to be world-readable and world-executable. Your FTP client most likely has an option to change the file permissions (or CHMOD). Just set the permissions on that file to 755, or Owner Read & Execute, Group Read & Execute, and World Read & Execute.

How do I transfer files to my website?
Files must be transferred to the web server via File Transport Protocol (FTP). If you need FTP, telnet, mail, or other Internet software, visit Shareware.com. www.Shareware.com is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginner users who may not be familiar with FTP. We can recommend you using the WS_FTP.

What is a virtual domain?
A Virtual Domain means having your own domain name (http://www.yourname.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server\'s storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e-mail address domain name (you@yourname.com).

Will I be able to access my site for updates 24 hours per day?
You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

How long does it take to setup a new account?
New accounts are set up in less than 24 hours from the time we receive your order. Once an account is set up an activation notice will be sent to you via email including your user-ID, password, and FTP host name. You can begin uploading files to your new web site immediately.

What kinds of webhosting accounts do you offer?
We have Standard Webhosting accounts which offer the most value available anywhere on the internet for webhosting. We also offer Commercial Webhosting accounts which provide even more bandwidth and features such as SSL which is required to enable electronic commerce.

What is the full path of my home directory?
/home/username/public_html

Do I have a control panel for my linux hosting account from where I can manage my site?
Yes, you can logon to http://yourdomainname/cpanel and manage your website. Here you will have to provide your user name and password given to you at the time your account was created.

What web server is Webcom Systems using?
Webcom Systems is running the Apache web server, version 1.4.X (Unix).

Can I get shell (telnet) access to my site?
For security reasons, we can only provide FTP access to your website.

Can I install my own cgi scripts?
Yes, All Unix packges can have its own cgi-bin. We monitor for poorly written scripts that may become resource hogs. Where is Perl located on the web server? Perl can be found as /usr/bin/perl

Can I protect parts of my site with passwords?
yes, you have an option in your control panel from where you can password protect your directories.

Can I use FrontPage extensions on my site?
Due to security concerns, we discourage the use of FrontPage extensions on our web server. Making them available poses a serious security threat to the content of every site on our server.

Can I use Server Side Includes on my site?
Server Side Includes (SSI) are not automatically enabled on your website by default. It is available, however, by emailing at support@webcomindia.net and asking for it to be enabled. Once enabled, an HTML file must be given the extension .shtml for the HTML to be parsed.

Are databases available for use on the web server?
Yes, we have MYSQL on our linux server and MSSQL 2005 and MS Access on our Windows 2003 server.

Is anonymous FTP available for use on the web server?
Anonymous FTP is not available for your website. We ask that you please use HTTP instead of FTP to provide files to the public, if necessary.