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Anti Spam Policy
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Introduction
Webcom Systems, has ZERO TOLERANCE
for Unsolicited Broadcast Email and Unsolicited Commercial Email
(commonly known as "Spam") whether originating from customers,
from resellers' customers, or from customers that provide services
which are used to support Spam.
Definition
Webcom defines Spam as unsolicited broadcast or commercial
email that is sent to addresses that do not affirmatively
and verifiably request such material from that specific sender,
including but not limited to advertising, surveys, information
pieces, third party spamming, Web site addresses, sales, and
auctions.
The Policy
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Webcom's
customers, and customers of Webcom's resellers or any
downstream customers, are prohibited from sending and
shall not allow their site to be used for sending Spam.
Mail senders are required to maintain records that verify,
on a case by case basis, that explicit affirmative permission
was obtained from recipients before mailing. Lack of such
records can be considered, at Webcom's sole discretion,
proof that permission was not obtained. |
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Webcom
customers are responsible for ensuring that they, their
customers, and their respective agents and contractors
abide by this policy. Webcom's customers will be held
responsible for all traffic sent via their connection
to Webcom or sent elsewhere, using support services provided
via their connection to Webcom. "Support services" includes
hosting Web sites, electronic mailboxes, telephony gateways,
IRC servers, sale of spamming software or other similar
services. Customers are also responsible for ensuring
that they do not advertise or promote themselves through
Spam. |
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Webcom
may charge customer and customer shall pay $1000.00 per
valid Spam complaint of which Webcom is notified. |
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If
Webcom receives a complaint, it will be forwarded to customer
for a response and complete resolution. If within twenty
four (24) hours there is no response indicating complete
resolution, Webcom may block traffic to and from the specified
Web site or the server involved in the Spam complaint
until Webcom is convinced that the problem is resolved
and preventative measures have been implemented to prevent
the violation from recurring. The customer is responsible
for all Spam that passes through his Web site / Server
/ Domain Name. |
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Webcom
also reserves the right to block traffic to and from the
IP address(es) involved in hacking, and/or port scanning. |
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If
you are Webcom's dedicated server customer and you run
a mail-server, you must maintain a mailbox and read mail
to postmaster@(your domain). |
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In
addition, from time to time, Webcom blocks third party
IP addresses that Webcom believes are used for the distribution
of Spam or are designated as open relays. Any blocking
of such IP addresses shall prevent Webcom customers from
sending or receiving traffic to and from such IP addresses.
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What
does this mean?
- Webcom's
resellers must educate their customers about Spam to ensure
compliance with these provisions.
- You
must promptly investigate and satisfactorily deal with any
Spam complaints forwarded to you.
- When
using a mailing list, you must confirm that the recipients
on the mailing lists have requested or otherwise affirmatively
accepted receipt of any materials to be sent by you.
Why
this Policy?
Unlike senders of traditional "junk mail" who are required to
pay for envelopes, materials and postage, senders of Spam can,
given the nature of the internet, impose enormous costs on the
recipients of their messages at little or no cost to themselves.
Costs imposed on Spam recipients include ISP bandwidth used
to deliver Spam, additional IP infrastructure needed to handle
Spam, and time and money wasted in filtering out and deleting
Spam. Webcom believes that users of the Internet should not
be forced to incur such expenses without their consent. As a
result, Webcom believes that the elimination of Spam will result
in a better and less expensive Internet experience for all Internet
users and will allow Webcom to provide better and more efficient
service to its customers.
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